Shipping
- Orders are usually shipped within 5 business days. Please allow an extra day for orders placed after 12PM EST or on weekends.
- Due to occasional circumstances such as weather conditions or social distancing procedures, some customers may experience a slight delay in delivery.
- Shipment Confirmation and Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
- At this time, we only ship to the contiguous 48 states, Hawaii and Alaska. Additional shipping charge will apply on shipments going to Hawaii and Alaska.
- Free Shipping for orders over $75 applies to the contiguous 48 states, Hawaii and Alaska. Additional shipping charge will apply on shipments going to Hawaii and Alaska.
- We do not ship to P.O. Box Addresses.
Returns and Discrepancies
Please report discrepancies within 14 days upon receipt of your order via our contact us form.
Refunds on items eligible for returns are accepted within 30 days of receipt. Items must be returned unopened/unused, with tags, in their original packaging. Any items that are damaged when we receive them are not eligible for a refund. If a returned item is open or used, any refund shall be at Mooi Space’s discretion.
To ensure timely processing, please be sure to include your return form in your return package.
Refunds will be issued back to the original form of payment.
Returns Methods
Please submit a return form via our contact us page to initiate a return.
Provide invoice number # and reasoning of return.
Return with prepaid shipping label
Request for return with prepaid shipping label. Upon receipt return slip and prepaid shipping label, affix the printed prepaid return label to the outside of the box and drop it off at any United States Postal Service or FedEx location whichever applicable.
Please note: $12- will be deducted from the refund amount to cover the cost of return shipping.
Shipping costs will not be refunded.
Returns on your own
To return items by mail using a carrier of your choice, please submit a form on our contact us page. Provide invoice number # and reasoning of return. Request for return on your own and a return packing slip. Repack the items including all original packages and tags, and ship them back at your own expense, make sure the shipment is trackable. Please note: shipping costs will not be refunded.
* We do not accept responsibility and liability for any item(s) that were damaged in transit during the return process, please ensure that the packaging and method of delivery are secure. Any items that are damaged when we receive them are not eligible for refund.